Upcycling means transforming discarded, used or unused materials into new products. As such, it gives existing materials a new purpose without significantly altering them.

While recycling involves breaking down materials into raw materials to create new products, upcycling involves creatively repurposing existing materials to give them new life. Upcycling typically requires less energy and resources compared to recycling, which can be more intensive.

Yes. Upcycled products can be both durable and high-quality, depending on the craftsmanship and materials used in their creation. Many upcycled products are handcrafted with attention to detail and quality, resulting in long-lasting items.

Yes. Upcycling often involves using materials that are readily available or would otherwise be discarded. Upcycling items you already own or purchasing upcycled products helps you save money while reducing waste and supporting sustainable practices.

We’re always adding cool stuff! Make sure you don’t miss out by following us on our social media platforms.

No worries! We often bring items back throughout the year based on demand. Keep an eye on our social media to catch the next restock.

Each item in our collection has its own unique fit — some are designed to be oversized, and others stick to standard sizing, meaning that they’re true to size. To find your perfect match, check out the size guide on each product page. If you’re still unsure, we’re here to help!

To keep your items looking their best, wash them in cold water with like colors and let them air dry. Refrain from tumble drying to protect the fabric and maintain the vibrancy of colors, especially for any special prints or embroideries. If you have any specific care questions, feel free to reach out to us for guidance at dugylafripe@gmail.com.

Curious about one of our pieces? Send us an email at dugylafripe@gmail.com. We love to share more about our products and help you make the best choice!

Once an order has been placed and confirmed, we are unable to modify or cancel it. Please review your details and items carefully before finalizing your purchase.

If you haven't received a confirmation email shortly after placing your order, there may have been an issue with the email address you provided, or the email might have been directed to your spam/junk folder.
Please reach out to us at dugylafripe@gmail.com, and we’ll ensure you get the necessary order details.

If your order status shows as delivered but you have not received your package, please contact us immediately at dugylafripe@gmail.com with your order number. We will investigate the issue and work with you to resolve it promptly.

You will be sent an email once your order has been shipped.
This email will include a tracking number, allowing you to monitor the progress of your delivery directly on the carrier’s website.

Shipping costs vary depending on your destination. You can view the total cost after entering your shipping details. We offer free delivery for all orders over 50€.

No customs fees are required for orders placed within Metropolitan France or the European Union.

Metropolitan France

Deliveries within France are handled by Mondial Relay. Packages typically arrive within 24 to 48 hours after you receive the shipment confirmation email. This timeframe is applicable to business days, excluding weekends and public holidays. Delivery timing can vary, especially during peak periods.

European Union

For shipments within the European Union, including Switzerland, expect your items to arrive within 2 to 5 business days, excluding weekends and public holidays. Delivery timing can vary, especially during peak periods.

If you're not home when delivery is attempted, the carrier will typically offer alternatives such as leaving your package with a neighbor, at a nearby drop-off point, or rescheduling delivery. Keep an eye on your tracking information to explore your options ahead of time.

Scheduled delivery dates are estimates provided by the carrier and can be affected by various external factors. If your item is delayed, please check your tracking information for the latest updates or contact us for further assistance.

We want you to love what you've bought! If something isn’t quite right, you can return your item within 14 days of receipt.

Please reach out to us first at dugylafripe@gmail.com explaining why the item didn't meet your expectations—whether it's a fit issue, discomfort, or something else—and, if possible, document any defects. This helps us better understand your needs and continue to improve our products.

At JeuneEspion©, we're committed to sustainability and encourage all our customers to make thoughtful purchasing decisions. This commitment not only helps our planet but ensures that we can continue offering you products that meet the highest standards of quality and eco-responsibility.

Remember, items must be returned in their original condition for the return to be accepted. They will be thoroughly inspected upon arrival.

Return shipping costs are your responsibility, and we ask that you send the item back within 14 days after receiving approval for the return. Please note that returns sent after this period cannot be accepted.

We strive to process refunds swiftly once we receive your returned items. Our customer service team will notify you once your refund has been issued. The amount will be credited back to your original method of payment, and it may take between 5 to 10 business days to reflect in your account, depending on your bank. Feel free to reach out to us after 5 days if you still haven’t received your money back. We’ll monitor the process together.

At JeuneEspion©, we offer a variety of payment options for your convenience. You can pay using Visa, Mastercard, Apple Pay, or Shop Pay. All transactions are securely processed through Shopify Payments, ensuring your information is protected every step of the way.

If you're experiencing issues with your payment, it could be due to several reasons such as a credit card error or an item no longer being available. Please try your payment again and double-check your information for any mistakes. If your bank account has been debited but you haven’t received an order confirmation or shipping details, please get in touch with us immediately at dugylafripe@gmail.com. We're here to help resolve any payment issues swiftly and ensure your shopping experience is smooth.

If you have any questions or concerns about making a payment, don't hesitate to contact us at dugylafripe@gmail.com. We’re committed to making your purchase as easy and secure as possible.